Customer service

Frequently Asked Questions

General questions

Cooking school? What is all about?

Chefparade is a ’hands-on’ cooking school. This means every customer is participating actively in the process as they follow our chefs’ instructions. We believe cooking is a creative and constitutive activity that is fun, gives relaxing and brings together. The philosophy behind Chefparade is that cooking is not a mystery, cooking is not belonging just to selected few. We try to open gates to new recipes and new cuisines. We are a knowledge center, we are a pool of ambassadors of many different professional and hobby chefs. Our objective is to transfer the enjoyment of cooking to our Clients: learn together, eat good food together, have fun together and make sure our recipes work at home too.

How does the cooking run?

Cooking is hands-on, with each pair preparing the full menu in small batches. Our cooking sessions typically last about 3 to 4 hours with around 10 participants. The menu includes 3 to 7 courses/dishes. The food can be enjoyed during the session or taken home in small containers.

With whom are we cooking?

You can come alone, but it is recommended to come with a friend since we mostly cook in pairs.

How many of us can come at once?

Open courses are limited to groups of up to 4 friends. Larger private groups are required to book their own event with a preferred date, time, and menu.

Although the maximum total number of participants for the course is 10, based on our past experiences, groups of 5 or more, where people know each other well, may not necessarily lead to a good dynamic in the class. Even with the calmest groups, the remaining participants may feel uncomfortable, thinking they are intruding on a private gathering. For more than this number of participants, you can request a quote for private events through our website."

 

 

Can I bring an accompanying person or a child with me?

We are unable to provide companion or spectator tickets, so please plan the course so that only registered participants can attend the course/location. Children under 12 years old or infants cannot accompany you as the course can be dangerous for them without supervision, and no one will have the capacity to take care of them during the course.

What should I bring to the class?

The participation fee includes all necessary ingredients and equipment, apron usage, one drink, and e-recipes - so you don't need to bring anything to the class. Your reservation is managed online, so you don't need to bring a confirmation or voucher with you, but it's good to have our confirmation email handy, which you can show before the class.

Using your own ingredients and equipment during the class is not permitted.

Can children also come to the course?

We recommend our adult courses for adults, but children aged 12 and above are welcome to join with an adult depending on the difficulty level of the course. In this case, the participation fee is charged at full price for both individuals.

We kindly ask you to take our suggestion seriously and not register underage children for adult courses without prior consultation, as we cannot take responsibility for them during the course. It is possible that they may not reach the counter, so we reserve the right to refuse entry to underage participants without an adult!

Course prices

Adult course rates (HUF):
1 person / session = 19,990,
1 person / 2 sessions or 2 people / session = 39,990,
1 person / 3 sessions or 3 people / session = 54,990,
1 person / 4 sessions or 4 people / session = 69,990,

 

The volume discounts are valid when booked/purchased at the same time.



How can drinks be consumed during the course?

During the course, all participants can enjoy unlimited still and sparkling water, and each guest receives their first drink (1 glass of wine, 1 bottle of beer, or 1 soft drink) for free. Any additional drinks consumed based on the drink menu will be paid for after the course with our chef, or you can purchase an unlimited drink package for 4,990 HUF with unlimited consumption before the class. If you already have an unlimited drink package or purchase one on-site, then during the course, beer, wine, and soft drinks can be consumed without limit. For detailed prices, please see the current drink menu at the venue.

How can we pay?

Our online system accepts any bankcard through OTP Simple pay, Stripe or Paypal.

You can buy vouchers in the Bécsi út studio in office hours.

What do the difficulty levels mean?

* = easy course, recommended for anyone, including beginners - with "grateful" recipes no special skill need it 
** = recommended for those who are already comfortable in the kitchen
*** = a more difficult class, typically intended for more experienced participants

Where exactly are the Chefparade locations?

The courses run at all of our studios
Budapest, IX. ker. Páva utca 13.
Budapest, II. ker. Bécsi út 27.
Etyek, Öreghegyi pincesor

You can park on the street. In Etyek we have a private parking spot for our guests.

Registration for a course

How can I sign up for a course?

First register at our website, then select the class you want to attend, book and pay with bank card or with your pre-paid voucher. A confirmation e-mail will be sent and you can find your booking details it in your profile too.

Why I need to register to attend a class?

All this is important so that we can make contat with you about your future bookings at the class, and for you as participant, you will find many useful functions in your account: You can check your future courses, manage your vouchers, you can also extend them near the expiration date,  you can access the recipes for an unlimited period of time and can download them multiple times, and you can collect loyalty points.

How do I sign up for a course using my gift voucher?

Create a registration on our website. Redeem your voucher and enroll in the course with voucher payment. The system will automatically select (and deduct) the available quantity of your voucher. After successful enrollment, we will send an automatic confirmation to your email inbox, and your registered course will also appear in the "My Courses" section of your profile.

Typically, when are courses posted? Why are they only visible a month or two in advance?

Our cooking course calendar is regularly updated approximately 6 to 8 weeks in advance. We believe this timeframe allows most people to plan ahead comfortably. Our courses run on weeknights and weekends throughout the year, including summer weeks.

How does the waiting list and notification system work?

If there are no available spots in one of our courses or if the timing isn't suitable, you can subscribe to the course notification mailing list. This way, you will receive an email notification when we announce a new date. You can also achieve the same by subscribing to categories, locations, or specific chefs in your personal profile, ensuring you don't miss out on the next opportunity. By subscribing to the course notifications, we will also send you an email if a spot opens up in one of our already scheduled classes

Is it possible to enroll in the course using various payment methods?

If you would like to book one person using a voucher and another person using a credit card for the same course, you can initiate the payment with two separate bookings. Of course, in this case, you will still be paired together during the course.

Cancellation or modification

What are the cancellation conditions?

We can accept cancellations of registrations more than 10 days before the course. Please notify us of your cancellation intention by email at hello@chefparade.hu. If you need to cancel within 10 days of the course, please find someone else to take your place on the booked date, as the course is transferable to another person.

Is it possible to transfer registration?

Similar to cancellations, transferring registration is possible only at least 10 days before the course. Transfer requests must be submitted in writing to hello@chefparade.hu.

I got a voucher

I received a Chefparade voucher as a gift, what should I do?

Create a registration on our website if you haven't already, then redeem your gifted voucher in the redemption section. This will add the voucher to your personal account. After successful redemption, you can enroll in any selected course using the voucher payment method within the expiry period.

How can I purchase a voucher?

Purchasing a voucher requires registration, which can be done in the 'Voucher' section. Vouchers are not specific to any particular course; they are blank coupons, so the owner (the recipient) can decide which course and when to use them within one year from the date of purchase.

I would like to gift a voucher, what to do?

Upon registration, you can buy one or more vouchers. All the vouchers carry a unique code and they all are being stored in your profile. If you want to give them to somebody as a gift, you should click on „offer as a gift” button at your profile, then you can add personal note and dowload as a PDF or alternatively you come to our office at Bécsi út Chefparade, and pick up a pre-printed voucher and envelop. 

Can I gift a specific course with a specific date?

Our vouchers are for "blank" vouchers, valid for one year - the recipient can choose which course he or she wants to go. If you would like to gift a specific course on a specific date, you can find a pdf link in the confirmation e-mail.

How long is the voucher valid?

One year after purchase. We will send a notification email 30 days prior to expiration, shall the voucher be unused for almost 330 days. If you wish, you can buy extra time, 1999 HUF for 3 months or 3999 HUF for 6 months.

Can I use my voucher to other Chefparade programs like private class or other events?

Our vouchers only valid for the courses at our website or other events where we especially note it. You can not use them for private courses, children party, corporate events, turist cooking or other Chefparade events where we note that you can not pay with vouchers. No third party can sell Chefparade vouchers.

Food allergies

I have food allergies and intolerance

In case a severe food allergy, please contact us through telephone, email or any other way. Please do not come to a course without consulting. Chefparade does its best to help, but we cannot guarantee replacement ingredient. This is specially true when there's demo cooking. The four most common types of food allergies and their non-usage can be filtered here - so facilitate orientation. 

Feldobox card

Feldobox card

If you have feldobox card please contact us hello@chefprade.hu 

Loyality program

How to collect loyality points?

Finishing one course you will get one loyalty point at your profile. If you reaching 10 points you will automatically get a free voucher that you can use for an extra course for one person.